Turtle Basking Platform Turtle Habitat Simulation Lawn Ramp Turtle Dock Floating Island for Reptile Terrarium Aquarium Accessory

We are committed to delivering the cutest products right to your doorstep as quickly as possible, which is why all orders are shipped directly from our Kawaii Warehouse.

Delivery Times:

• Free Worldwide Shipping: We offer complimentary shipping to the USA, Europe, UK, Canada, and most other countries, ensuring global access to our delightful items.
• Order Processing: Orders placed today will be processed and shipped the same day, allowing you to receive your items sooner.

Standard Shipping:

• Typically, delivery takes 5-8 business days.
• Shipping times may vary depending on your location and the specific product availability, but we strive to get your order to you as quickly as possible.

Your satisfaction is our priority, and we are dedicated to ensuring your Kawaii products reach you in the shortest time frame.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kawaiioocontact@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kawaiioocontact@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kawaiioocontact@gmail.com.