FAQ's

Question: What is the status of my order?
  • Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email along with the link to track your order. Or, you can track the status of your order from your "order history" section on your account page on the website.
Question: Can I change my order?
  • We can only change orders that have not been processed for shipping yet. To make changes to your order, please reach out to support by submitting your request via "contact us" form or Live chat box.
Question: Do you accept returns?
  • RETURNS & EXCHANGES
  • Yes, we do accept returns subject to fulfilment of the following conditions: - The item must have been sold on our online store - The item shouldn't have been used in any way - The item should have its original packaging with all the tags etc. - The return or exchange request is made within  ( )days of delivery. To request for a return, please reach out to support by submitting your request via "contact us" form or via Chat box. A member of our support staff shall respond as soon as possible.
Question: How do I cancel my order?
  • Orders can't and will not be canceled after 72 Hours! Unless the wrong item was ordered. If you no longer want your item please email within 72 Hours after that production begins and we can't revert your payment.
  • So please Be aware
Question: How do I track the progress of an order?
  • Once your order has been shipped, you will receive an email and an Text notification with details of the order. You can track the shipment by clicking on the link provided in the email.
Question: Can I change my delivery address after I have placed my order?
  • If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us through 'contact us' form.

Question: Is it safe to use my credit/debit card at this website?
We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.
For further information please contact our support staff.


Question: I still haven't gotten a tracker number for my order?
Thank you for your email. We apologize for the delay in providing you with the tracking number for your order. We are working to process and ship your order as soon as possible. You will receive an email with the tracking information once your order has been shipped.
Thank you for your patience and understanding


Question: My package hasn't moved in days? What's happening

  • Sorry we are trying to resolve this but communication with freight is terrible
  • we are getting many emails about the same freight so we are trying to figure it out
  • Sorry for the delay, we are doing our best to get it resolved.
  • be assured your package is on the way!
Question: HOW LONG IS THE SHIPPING TIME?
  • Average transit times to the: (____) Business days*
Question: What if I'm not home?
  • If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.
Question: Can I exchange an item?
  • We do accept exchanges and they follow the same conditions as returns.

Question: CAN I HAVE MULTIPLE SUBSCRIPTIONS?
  • Yes! You can log in to your account and add an additional subscription by going through the checkout process again. Please note that we can not guarantee that you do not receive duplicate items if you have multiple subscriptions.

Question: MY BOX IS BEING SHIPPED TO THE WRONG ADDRESS, WHAT CAN I DO?
  • Our boxes are shipped to the address as you have provided it. Glow Addict is not responsible for lost mail due to the address being entered incorrectly and we will not offer refunds or replacements.
Question: MY BOX WAS MARKED DELIVERED, BUT I DIDN'T RECEIVE IT. CAN I GET A NEW ONE?
  • We’re sorry to hear your box is missing! Glow Addict is not responsible for lost or missing packages once they have been scanned by the USPS. That said - we do offer one replacement box per calendar year per subscription. Please file a missing package claim with the USPS and provide us with the confirmation after you have done so and we can send a replacement. If your box is marked as delivered, but not received more than 2 months we will have to pause or cancel your account until you can provide us with a different address to ship to.
Question: CUSTOMER SERVICE
  • If you have any additional questions, do not hesitate to contact us at any time! We can be reached by email at kawaiiooinfo@gmail.com