FAQ's
What types of products does Kawaiioo offer?
Kawaiioo specializes in a delightful selection of plush toys and unique gifts. Our collection includes adorable designs such as the Kawaii Rilakkuma plush duo and whimsical plush bouquets featuring characters like My Melody and Kuromi, suitable for both children and adults.
What is the return policy for Kawaiioo products?
Kawaiioo has a 30-day return policy. Items must be in original packaging, unworn or unused, with tags still attached, and in original condition in order to be eligible for a return. It also needs a receipt or other evidence of purchase.
How long does shipping take for Kawaiioo orders?
Orders are processed within 1-2 business days. Estimated delivery times after dispatch are 5-8 business days for the United Kingdom, Netherlands, United States, and Belgium. Please note that these times may vary due to external factors such as customs delays.
Is there a shipping fee for Kawaiioo orders?
Kawaiioo offers free shipping on all orders, regardless of the destination within our shipping regions.
How can I track my Kawaiioo order?
After processing and shipping, you will receive an email with a tracking number for your order. You can use this number to monitor the status of your shipment until it arrives at your designated address.
What should I do if my order is damaged or incorrect?
If you receive a damaged or incorrect item, please inspect your order upon receipt and contact us immediately. We'll assess the problem and get to work right away fixing it.
Can I exchange my Kawaiioo product?
The fastest way to obtain a different item is to return the original product and make a separate purchase for the new item once the return is accepted.
What if I need to cancel my order?
Should you need to cancel your order, please get in touch with us right away. We will help you cancel your order if it hasn't been processed yet. Nevertheless, an order cannot be canceled once it has been shipped.
Do you ship internationally?
Kawaiioo currently ships to the Netherlands, United Kingdom, United States, and Belgium. If you are located outside these regions, please check back for future shipping options.
How do I contact you guys?
UK Address: 128 City Road, London, United Kingdom, EC1V 2NXNL Address: Oderweg 1, 1043 AG Amsterdam, NetherlandsBusiness Email: Support@kawaiioo.comPhone: +31 6 87149721
